Supervisors Toolkit: Dealing with Challenging People and Situations
Workers' Compensation Trust
47 Barnes Industrial Park Road
Wallingford, CT 06492
Members: $50 per person
Self Insured Clients: $75 per person
Snow Date: March 3rd
Max. 3 attendees per organization
We know that managers and employees spend the vast proportion of their time engaging in some form of communication with others. Though intending to share information, sell others on new ideas, provide employees with feedback, and influence behavior in a positive fashion, studies indicate that more and more of this time is spent contending with and seeking to resolve conflicts.
Unmanaged conflict can lead to lower levels of teamwork and customer service, diminished employee commitment, and lower productivity. However, managed conflict can have a positive effect on the workplace since it can open the lines of communication and strengthen relationships with employees and customers.
This interactive workshop includes customized case studies that allows for practical application of the concepts covered.
- Causes of Conflict
- Determining Your Conflict Style
- Interpersonal Skills
- Handling Difficult Employees and Customers
- Managing Your Own Emotions
- The Role of Listening
- Win-Win Solutions
Managers and Supervisors
Calvin Morgan, Vice President, Learning Dynamics
Calvin has more than 30 years’ experience in employee relations, training and executive coaching. He has designed and delivered training programs in such areas as diversity, presentation skills, business ethics, sexual harassment, communication, workplace violence awareness, and customer service. He has also coached executives, managers and individual contributors in improving their presentation skills. He has worked with clients in the banking, insurance, manufacturing, pharmaceutical, utility, and retail industries.
Calvin holds a B.S. degree in Human Services from the University of Southern New Hampshire. He has competed in Toastmasters International “World Championship of Public Speaking,” winning second place and a spot in the Toastmasters Hall of Fame. Calvin is also an adjunct professor with Post University and Briarwood College. Additionally, Calvin is Vice President of the Connecticut Commission for the Advancement of Diversity, a member of the American Association of Blacks in Energy, and a graduate of Leadership Greater Hartford.
3.25 CEUs from LeadingAge CT