The Intelligent Insurance Solution

Supervisors Toolkit: Stepping Up to Supervisor

Cost: Members $50 per person
Self-Insured Clients: $75 per person

Member Registration ›   Self-Insured Registration ›

Often in organizations, when openings arise for managers and supervisors, individual contributors from the department are selected for the role and given little or no training. These new managers can sometimes struggle in making the shift into management. "Stepping Up To Supervisor" addresses topics to assist in the transformation to a supervisory role.

Learning Outcomes:

  • Distancing Oneself from Former Peers
  • Setting Boundaries
  • Interpersonal Communication Skills
  • Coaching
  • Providing Constructive Feedback
  • Dealing with Conflict
  • Building Teams
  • Knowing When to Involve One's Manager

Newly Appointed Managers and Supervisors

Bill Florin
Vice President, Learning Dynamics

Bill Florin is a Vice President with Learning Dynamics. He has over 20 years of diverse experience as a Human Resources Director and Sales Manager, including assignments with Target, Best Buy and Kohl’s.
As a Human Resources Director and Sales Manager, he has trained groups on topics including talent
management, performance coaching, sales leadership, customer service, diversity, and legal compliance

Bill attended the University of Pittsburgh and holds a BS in Business Management from the University of
Phoenix. He is working towards a master’s in organizational leadership with a concentration in coaching and mentoring from Regent University. Active in the community, Bill is a trainer and coach with TBICO (The Bridge to Independence and Career Opportunities).