The Intelligent Insurance Solution

Supervisors Toolkit: Understanding and Leading a Multi-Generational Workforce

Cost: Members $50 per person
Self-Insured Clients: $75 per person

Member Registration ›   Self-Insured Registration ›

Studies show that Generation X and Generation Y individuals now make up a majority of the workplace and that figure will only grow. In order to bring out the best in each generation, managers will need to adjust their styles. “Understanding and Leading a Multi-Generational Workforce” gives much needed insight into managing the wide range of generations. This workshop provides a framework for understanding the motivational factors of Traditionalists, Boomers, Generation X, Generation Y, and Generation Z. Customized case studies provide managers with an opportunity to work on challenging management scenarios and allow for practical application. 

This webinar will not be available on-demand.

Learning Outcomes:

  • Perceptions of Each Generation’s Employees: Myths versus Realities
  • Generational Traits
  • Keeping Each Generation Engaged
  • Handling Multi-Generational Conflict
  • Communication Strategies for Each Generation
  • Advantages of Having Multiples Generations in the Workplace
  • Practical Application: Motivational Plan for Direct Reports

Managers and Supervisors

Patty Sanchez-Franco
Vice President, Learning Dynamics

Patty Franco is a highly skilled professional trainer, facilitator and executive coach with 25 years of experience in coaching, training, and talent development. Her uniquely blended background includes 15 years of experience in various Human Resources functions for Fortune 500 organizations, such as Cigna, DFIN Solutions (formally Donnelly Financial), The Chicago Tribune and Pfizer, combined with 10 years of experience as an entrepreneur.

Throughout her career, Patty has personally coached over 150 managers, executives, and entrepreneurs. She has conducted over 200 professional classes on topics ranging from leadership development, sales, customer service and various emotional intelligence skills to business development, vision casting and presentation skills, among others. Over the last 10 years, she successfully launched and grew two retail businesses and drove them to profit within a two-year time frame, while regularly conducting a variety of corporate training classes for Learning Dynamics clients.

Patty holds a Master of Education in Adult & Organizational Development from Temple University in Pennsylvania and a Bachelor of Arts in Psychology from Pace University in New York. She is also certified in assessment tools such as MBTI, DiSC, is a Master Practitioner of the Energy Leadership Index (ELI) and received her certification leadership coaching from iPEC (Institute for Professional Excellence in Coaching) in 2020. She is also a member of the Board of Directors for Girls Inc. Westchester/NY.