The Intelligent Insurance Solution

Workers Compensation Claims Academy

Workers' Compensation Trust, 47 Barnes Industrial Road South, Wallingford, CT 06492 T(203) 678-0123

Member Registration ›   Self-Insured Registration ›

2 Part Series
Tuesday April 21, 2020 and Tuesday April 28, 2020

Cost: Members $295 per person
Self-Insured Clients: $595 per person

This 2-day in depth course is designed for those tasked with managing workers’ compensation within your organization. Taught by Trust staff, this program will start at the beginning from what a Workers’ Compensation insurance policy covers to pre and post loss strategies to help mitigate Workers’ Compensation losses.  Topics will include: Workers’ Compensation Insurance Principles, CT Workers’ Compensation Laws, Understanding Key Documentation Requirements, Injury Reporting, Effective Accident Investigation and Injury Management Practices, Effective Communication with Injured Employees, Claims Administrators and Providers, Developing Productive Return To Work Programs, ADA and FMLA implications, Combating Potential Fraud, and How to Evaluate the Effectiveness of your Organization’s Workers’ Compensation Program’s Performance.  In addition, you will be provided with a Workers’ Compensation Resource Workbook as part of your tuition, the workbook is jam-packed with sample polices, checklists, assessments and much more. You will have a far greater understanding of all the complexity surrounding injured workers and be able to make a far greater impact in managing and reducing costs for any organization you work for. A Certificate of Completion will be issued to all who complete this specialized training. 

Learning Objectives:

  • Understanding the basics of  workers' compensation insurance - what is it, who needs it, and how the performance of an organization can impact how much it costs
  • Understanding basic workers' compensation laws for the State of Connecticut. The reasoning behind the laws and why they exist
  • Understanding the key principals and relationships between the employer, employee and claims representatives to increase the odds of achieving less costly claims
  • Understanding the key regulatory requirements including compliance with state and federal reporting rules as it pertains to OSHA and workers' compensation
  • how to effectively evaluate the overall performance of your organization's workers' compensation program

HR professionals, Safety managers, Workers' Comp Specialists, Supervisors and Managers, Risk Management Specialists and anyone in the organization handling workers' compensation claims.


Kathleen Bepko, AIC, WCLA, WCLS, SCLA, CMSP
Claims Manager, Workers’ Compensation Trust
Kathi has over 25 years of claim experience with the past 14 years focused on Workers’ Compensation claims.  After graduating from Hesser College in New Hampshire, Kathi continued her education receiving the Associates in Claims designation.  Kathi has gone on to receive her Workers’ Compensation Claim Law Associate, Workers’ Compensation Law Specialist, Senior Claim Law Associate, and the Certified Medicare Secondary Payer Professional designations. 

Kathleen Crisman
Claims Manager, Workers’ Compensation Trust
Kathleen joined the Trust in 2003. Her responsibilities include the planning, organizing and management of claims administration operations for one of three claims units within the Trust. Ms. Crisman provides technical advice and guidance to claims adjusters, while overseeing and managing files to ensure appropriate and expeditious resolution of claims. Kathy has been a licensed claims adjuster since 1980, beginning her career with Zurich North America. Prior to taking on the responsibility of Claims Manager, Kathy handled self-insured TPA accounts for large employers and municipalities including the Town of Wallingford.  Kathy holds a Bachelor of Science Degree from Southern Connecticut State University.  In addition, Kathy has extensive hearing experience.

Brian S. Downs
Vice President, Quality & Provider Relations, Workers’ Compensation Trust
Brian joined the staff in 2004.  His responsibilities include overseeing the claims, utilization review, provider relations and payment functions of the Trust.  Mr. Downs has over 28 years experience working to control work related injuries and illnesses for a Fortune 500 company and community based healthcare system, operating and managing a network of hospital based occupational medicine clinics, and now for the Trust in managing claims and the costs associated with claim mitigation.   His years of experience on the employer, provider and now payor side brings a unique and insightful perspective to the workers compensation industry.  Mr. Downs holds a Masters Degree from the University of New Haven.

Carol J. Fronczek, ARM
Vice President, Loss Control Services, Workers’ Compensation Trust
Carol brings over thirty years of experience in the insurance industry with emphasis on healthcare and public sector. Carol began her career with Liberty Mutual Insurance and held various positions within loss control including Loss Control Manager overseeing loss control services in Connecticut and Rhode Island.  She has held various other positions including Risk Manager, Director of Risk Management Services for program management insurance companies and an agency where she held the position of Vice President of Risk Services. Her duties included Corporate Regulatory Compliance, development of risk management policies and procedures, expansion of risk management products and services, marketing, and providing loss control service to clients. Carol’s most recent position was Territory Manager for Travelers Insurance for the Public Sector division with emphasis on municipalities. Carol was responsible for marketing and developing agency relationships in New England and New York as well as maintaining profitable growth for the territory.

Nathan L. Shippee Jr.
Vice President, Sales & Marketing, Workers’ Compensation Trust
Nathan Shippee, Vice President of Sales & Marketing has over 30 years of commercial insurance experience.  Graduating with a BS Degree from St. Lawrence University in 1978, he began his insurance career with Aetna Life & Casualty where he did commercial property, casualty underwriting, and national marketing. Capitalizing on his sales and marketing experience, Mr. Shippee utilized an Aetna producer training program to enter an independent insurance agency where he greatly increased the size, scope and profitability of the agency over a 10 year period.  He returned to the corporate side of insurance in 1997 as the regional vice-president of MasterCare, Inc., where he introduced MasterCare’s workers’ compensation product to the Connecticut workforce through the independent agency system.  During a very competitive market cycle, MasterCare became a major player in Connecticut’s workers’ compensation market in just two years. In 2000, Mr. Shippee left MasterCare to join the Connecticut Healthcare Workers’ Compensation Trust where he is responsible for marketing the Trust and managing Connecticut Healthcare Insurance Service (CHIS), an agency which provides Property & Casualty and Life & Health product to employees throughout the state.

Robb D. Wright, OTR/L
Return to Work Specialist, Workers’ Compensation Trust
Robb is known to the Connecticut community for over 25 years specific to the labor and industry and the worker’s compensation arena as it relates to understanding and preventing work place injuries. Additionally, Robb is known for his contribution to rehabilitation arena as an Occupational Therapist providing Functional Capacity Evaluations, Work Station Evaluations, Defining/Determining means of Reasonable Accommodation, ADA compliant Job Descriptions, Safe Work Practice Programs, Ergonomics and other industry specific consulting.  Prior to joining the Trust, Robb owned and operated a successful business.  Robb brings his many years of technical and practical expertise to assist Trust member’s with their return to work programs.  Robb is a registered and State of Connecticut licensed Occupational Therapist.  Robb received his education from the University of Puget Sound with a Bachelor’s of Science degree and a Certificate in Occupational Therapy.  Robb has collaborated on the Occupational Therapy Interventions text book specific to the chapter on ‘work,’ lectured nationally on the topic of Functional Capacity Evaluations and locally on given topics associated with Return to Work efforts.

This course has been approved for 11 CEUs by LeadingAge CT