Supervisors Toolkit: Dealing with Challenging People and Situations
Workers' Compensation Trust, 47 Barnes Industrial Road South, Wallingford, CT 06492 (203) 678-0123
Cost: Members: $50 per person
Self-Insured Clients: $75 per person
Class Limit 75; 3 per organization - no exceptions
It is a known fact that managers and employees spend the vast proportion of their time engaging in some form of communication with others. Though intending to share information, sell others on new ideas, provide employees with feedback, and influence behavior in a positive fashion, studies indicate that more and more of time is spent contending with and seeking to resolve conflicts.
Unmanaged conflict can lead to lower levels of teamwork and customer service, diminished employee commitment, and lower productivity. Alternatively, managed conflict can have a positive effect on the workplace since it can open lines of communication and strengthen relationships with employees.
- Causes of conflict
- Determining your conflict style
- Interpersonal skills
- Handling difficult employees
- Managing your own emotions
- The role of listening
- Win-win situations
Managers, Supervisors and Human Resources
Vice President, Learning Dynamics
Calvin has over 25 years’ experience in employee relations, training and executive coaching. He has designed and delivered training programs in such areas as diversity, presentation skills, business ethics, sexual harassment, communication, workplace violence awareness, and customer service. He has also coached executives, managers and individual contributors in improving their presentation skills. He has worked with clients in the banking, insurance, manufacturing, pharmaceutical, utility, and retail industries.
Calvin holds a B.S. degree in Human Services from New Hampshire College. He has competed in Toastmasters International’s “World Championship of Public Speaking,” winning second place and a spot in the Toastmasters Hall of Fame. Calvin is also an adjunct professor with Post University and Briarwood College. Additionally, Calvin is Vice President of the Connecticut Commission for the Advancement of Diversity, a member of the American Association of Blacks in Energy, and a graduate of Leadership Greater Hartford.
3.25 CEUs from LeadingAge CT